FAQ

What types of jewelry do you offer?

Ruby Sue Jewelry specializes in handcrafted pieces, including unique necklaces, earrings, hat pins, bolo ties, pendants and bracelets. Our collection prominently features exquisite gemstones such as turquoise, spiny oyster, lapis lazuli, jasper, agate and many more unique one of a kind semi precious gemstones, all designed with .925 sterling silver to ensure both beauty and quality.

What is your return policy?

We allow returns of items in their original condition within 14 days of delivery or purchase at one of our in person events. The merchandise must be unaltered, unworn, and include all tags and labels. Please note that any signs of damage, such as scratches or cracks, will render the item ineligible for return. Please refer to our entire return policy here for more in depth information https://rubysuejewelry.com/policies/refund-policy.

How long does it take to process a refund?

Once we receive a returned item and confirm it is in returnable condition, we will process the refund within 3-5 business days. The refund will be issued to your account, and it may take an additional 5-10 days for the amount to reflect in your account, depending on your financial institution.

What shipping methods do you use?

All packages are shipped via USPS. We currently only ship within the USA. If you require expedited shipping, please select the overnight shipping option at checkout.

What should I do if my package is lost or damaged?

Once a package leaves our store and is in the possession of USPS, we are not responsible for any loss, damage, or theft. We recommend contacting USPS directly for assistance with lost or damaged packages.

Can I exchange an item?

We do not offer exchanges for online purchases. If you wish to return an item, you must follow our return policy and initiate the return process within the specified time frame.